Courses/Communication/Difficult Conversations at Work: Skills for Managers and Leaders
Difficult Conversations at Work: Skills for Managers and Leaders
A scenario-based e-learning course on handling difficult conversations at work.
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Overview
A scenario-based, self-paced e-learning course on handling difficult conversations at work. Managers step into a live tension, choose how to respond, and see the consequence unfold — then learn the approach that keeps the relationship and the standard intact. Delivered as a SCORM 1.2 package for your LMS, with completion tracking.
Format. Self-paced, scenario-based e-learning. SCORM 1.2 — upload it to your LMS and completion tracks automatically.
Runtime. About 12 minutes of learner time, in one sitting. Measured from the narration in the package at the speed it plays, plus the time to read and answer what is on screen. It assumes you listen rather than reading ahead; times vary with the path you take and how fast you read.
Who it is for. Any organisation that wants to run this as self-paced learning; suitable for employees at any level.
What learners take away
- Recognize what makes conversations difficult and the cost of avoiding them.
- Decide whether and when to initiate a difficult conversation using a three-step filter.
- Plan and lead a difficult conversation using the Plan, Speak, Guide framework.
- Communicate assertively, balancing clarity with care and respect.
- Recover when a conversation goes off track, handling defensiveness and repairing trust.
Course outline
Explores why some conversations feel difficult, where they show up at work, why people avoid them, what avoidance costs, and the benefits of engaging.
A three-step filter for deciding whether and when to speak: what requires a conversation, whether the timing is right, and why you are having it.
The Plan, Speak, Guide framework: prepare before speaking, open with clarity, describe behavior and impact objectively, invite perspective, and close with clear agreements.
Assertive versus passive and aggressive communication, tone and presence, choosing language that keeps the other person on board, and tailoring delivery to audience and context.
Handling defensiveness without backing down, responding when it feels personal, owning poor wording, following up, and repairing trust after tense interactions.
A closing reflection in which each participant plans a real conversation they need to have, including their opening and their response if it becomes challenging.
What you get
SCORM 1.2 package
A self-contained course you upload straight to your LMS — no installation, no dependencies.
Completion tracking
Reports status and completion back to your LMS like any SCORM course.
Scenario-based
Learners make real decisions inside a workplace story and see what each choice costs.
Per-organisation license
Host it for unlimited internal learners — one-time purchase, no per-seat or renewal fees.
The license in one sentence
Buy once and host the course on your own LMS for unlimited internal learners — no per-seat and no renewal fees. You may not resell or redistribute the SCORM package itself. Full license terms
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