Courses/Communication/Active Listening Skills

Communication

Active Listening Skills

A scenario-based e-learning course on listening well under pressure.

Self-paced e-learning About 14 min SCORM 1.2 Works in any LMS Completion tracking Per-organisation license
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Overview

A scenario-based, self-paced e-learning course on listening well under pressure. Learners step into a real workplace moment, make the call, and watch what it costs in real time — then learn the move that holds. Delivered as a SCORM 1.2 package for your LMS, with completion tracking.

Format. Self-paced, scenario-based e-learning. SCORM 1.2 — upload it to your LMS and completion tracks automatically.

Runtime. About 14 minutes of learner time, in one sitting. Measured from the narration in the package at the speed it plays, plus the time to read and answer what is on screen. It assumes you listen rather than reading ahead; times vary with the path you take and how fast you read.

Who it is for. Any organisation that wants to run this as self-paced learning; suitable for employees at any level.

What learners take away

  • Discuss what active listening is and why it is important.
  • Identify the distractions, assumptions and habits that stop people listening effectively.
  • Apply the four-step RASA process — receive, appreciate, summarise, ask — in conversation.
  • Use paraphrasing, clarifying, reflecting and summarising to probe and confirm understanding.
  • Read and manage body language as both listener and speaker.

Course outline

Sets the scene and walks through the three objectives the course works towards.

Groups write their own definitions of effective listening, then test them against the characteristics of good listeners.

Covers how listening deepens relationships, improves collaboration and productivity, builds empathy and reduces conflict.

The Bus Driver story and a group brainstorm surface the distractions, assumptions and habits that block listening.

A small-group listening exercise demonstrates the difference between hearing and listening.

Eye contact, verbal and non-verbal cues, body language, and the four-step RASA process.

Paraphrasing, clarifying, reflecting and summarising, with example phrases and two interaction tips.

Paired practice applying the full technique, followed by a question-and-answer recap against the opening objectives.

What you get

SCORM 1.2 package

A self-contained course you upload straight to your LMS — no installation, no dependencies.

Completion tracking

Reports status and completion back to your LMS like any SCORM course.

Scenario-based

Learners make real decisions inside a workplace story and see what each choice costs.

Per-organisation license

Host it for unlimited internal learners — one-time purchase, no per-seat or renewal fees.

The license in one sentence

Buy once and host the course on your own LMS for unlimited internal learners — no per-seat and no renewal fees. You may not resell or redistribute the SCORM package itself. Full license terms

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