Courses/Teams & Culture/Business Etiquette and Protocol
Business Etiquette and Protocol
A scenario-based e-learning course on business etiquette, international protocol and Gulf business culture.
Overview
A scenario-based e-learning course on the conduct that carries commercial weight: introductions, names and titles, digital manners, hosting and being hosted — with a dedicated treatment of the majlis, hospitality custom, Ramadan awareness and an honest account of wasta. In production. It will ship as a scenario-based, self-paced e-learning course: a SCORM 1.2 package for your LMS, with completion tracking.
Format. Self-paced, scenario-based e-learning. SCORM 1.2 — upload it to your LMS and completion tracks automatically.
Who it is for. Any organisation that wants to run this as self-paced learning; suitable for employees at any level.
What learners take away
- Distinguish etiquette from protocol and explain the commercial weight of both.
- Make introductions in rank order and use names, titles and business cards correctly.
- Hold professional standards for punctuality, meetings, dress and digital channels.
- Act as host or guest at business meals and handle gifts within policy.
- Operate with confidence and respect in Gulf business settings, from majlis custom to Ramadan.
- Leave with a thirty-day personal protocol plan.
Course outline
Defines etiquette and protocol, separates the two, and builds the commercial case: how small behaviours move trust, deals and reputations. Opens with participants' own best and worst professional encounters, harvested as specific behaviours rather than adjectives.
The first four minutes: greetings and handshakes across cultures, making introductions in rank order, getting names, titles and pronunciation right, and handling business cards properly — practised in rotating trios with an observer scoring against the reference card.
Punctuality as a message, meeting etiquette before, during and after, and dress, grooming and personal space — applied in a six-scenario conduct clinic covering the awkward situations no policy document mentions.
Email that respects the reader, messaging and phone discipline, and video-call standards, with channel norms that differ by market — WhatsApp included. Participants rewrite a badly built email against the standards handout.
Host and guest duties at business meals, alcohol and dietary awareness, and gifts: when to give, what to choose, what to avoid, and how anti-bribery law and gift policies frame all of it.
The signature module: the majlis and how business actually flows, titles and forms of address across the six states, coffee and hospitality custom, prayer times, Friday and Ramadan awareness, and an honest treatment of wasta. Closes with a capstone case study supplied in international and Gulf editions.
What you get
SCORM 1.2 package
A self-contained course you upload straight to your LMS — no installation, no dependencies.
Completion tracking
Reports status and completion back to your LMS like any SCORM course.
Scenario-based
Learners make real decisions inside a workplace story and see what each choice costs.
Per-organisation license
Host it for unlimited internal learners — one-time purchase, no per-seat or renewal fees.
The license in one sentence
Buy once and host the course on your own LMS for unlimited internal learners — no per-seat and no renewal fees. You may not resell or redistribute the SCORM package itself. Full license terms
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