Courses/Teams & Culture/Conflict Management
Conflict Management
A scenario-based e-learning course on handling conflict at work.
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Overview
A scenario-based, self-paced e-learning course on managing conflict at work. Learners step into a live workplace conflict, choose how to respond, and watch it play out — resolution, the working relationship, and how hot things get all move in real time — then learn the approach that settles the issue without breaking the relationship. Delivered as a SCORM 1.2 package for your LMS, with completion tracking.
Format. Self-paced, scenario-based e-learning. SCORM 1.2 — upload it to your LMS and completion tracks automatically.
Runtime. About 23 minutes of learner time, in 4 sessions the package spaces 2, 5 and 30 days apart. Measured from the narration in the package at the speed it plays, plus the time to read and answer what is on screen. It assumes you listen rather than reading ahead; times vary with the path you take and how fast you read.
Who it is for. Any organisation that wants to run this as self-paced learning; suitable for employees at any level.
What learners take away
- Explain what conflict is, how it develops, and the main types of conflict.
- Choose between the five conflict management styles according to the situation.
- Distinguish stated positions from underlying needs when working towards resolution.
- Apply core skills including active listening, the DESC approach, and assertiveness.
- Outline a five-step conflict resolution plan, from awareness through to an action plan.
Course outline
Defines conflict, examines its causes and types, works through common misconceptions, and traces the five stages of how conflict develops, including when it can be constructive.
Participants score their own style with a questionnaire, then work through when avoiding, competing, accommodating, compromising, and collaborating each fit, and learn to separate positions from underlying needs using the Two Women and the Orange case.
Covers debate versus dialogue, the DESC communication approach, active listening, body language, emotional awareness, openness to other perspectives, and assertiveness.
A five-step method for resolving complex or multi-party conflict: awareness, analysis, building solutions, choosing a solution, and setting an action plan.
What you get
SCORM 1.2 package
A self-contained course you upload straight to your LMS — no installation, no dependencies.
Completion tracking
Reports status and completion back to your LMS like any SCORM course.
Scenario-based
Learners make real decisions inside a workplace story and see what each choice costs.
Per-organisation license
Host it for unlimited internal learners — one-time purchase, no per-seat or renewal fees.
The license in one sentence
Buy once and host the course on your own LMS for unlimited internal learners — no per-seat and no renewal fees. You may not resell or redistribute the SCORM package itself. Full license terms
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