Courses/Thinking & Performance/Problem-Solving in the Workplace
Problem-Solving in the Workplace
A scenario-based e-learning course on structured problem-solving at work, where the pressure is to grab the first fix instead of working out what is actually causing the problem.
Overview
A scenario-based, self-paced e-learning course on structured problem-solving at work. Learners step into a problem that keeps coming back after every quick fix, choose how to respond, and see what the shortcut costs the second time around — then learn the seven-step approach that holds: name the problem and the goal state, get to the cause with fishbone and why-why questioning, open up options, and weigh them with a decision matrix before implementing and reviewing. Delivered as a SCORM 1.2 package for your LMS, with completion tracking.
Format. Self-paced, scenario-based e-learning. SCORM 1.2 — upload it to your LMS and completion tracks automatically.
Who it is for. Any organisation that wants to run this as self-paced learning; suitable for employees at any level.
What learners take away
- Explain what problem-solving is and why it matters to individuals, teams, leaders and organisations
- Recognise the obstacles that get in the way of effective problem-solving
- Apply a seven-step process from problem identification through implementation and review
- Select the right technique at each step, including fishbone diagrams, brainstorming, affinity diagrams, mind maps and weighted decision matrices
- Work a real problem from their own job through the full process
- Plan how to approach future problems differently after the training
Course outline
An opening ranking exercise that surfaces how people approach problems alone and in groups, referenced throughout.
Definitions of a problem, shifting perspective from avoidance to opportunity, and why problem-solving matters in the workplace.
Identifying the barriers that stop individuals and teams from solving problems well.
Overview of the structured process that frames the rest of the session, and how different problem types affect the approach.
Problem identification techniques and goal-state visioning, with participants selecting a real problem from their own work.
Situation assessment using what-who-where-when-how questioning, fishbone diagrams and why-why diagrams.
Idea generation through brainstorming guidelines, a creative warm-up exercise, affinity diagrams and mind maps.
Selecting between options using pros and cons analysis and a weighted decision matrix.
Implementation and review tips, then reflection on each participant's future problem-solving approach with take-away points and a recap.
What you get
SCORM 1.2 package
A self-contained course you upload straight to your LMS — no installation, no dependencies.
Completion tracking
Reports status and completion back to your LMS like any SCORM course.
Scenario-based
Learners make real decisions inside a workplace story and see what each choice costs.
Per-organisation license
Host it for unlimited internal learners — one-time purchase, no per-seat or renewal fees.
The license in one sentence
Buy once and host the course on your own LMS for unlimited internal learners — no per-seat and no renewal fees. You may not resell or redistribute the SCORM package itself. Full license terms
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